I would have no hesitation in recommending his company to anyone needing to arrange a funeral in the Frome area.
Wayne was always available to speak to at any time and it was easy to arrange meetings with him. He also arranged an excellent celebrant who really took time to find out about our Dad’s life and character, which really helped the service feel so special and tailored to the way we wanted it to be. Thank you Wayne for taking care of Dad and making everything so straight forward and easy for us, I would not hesitate to recommend your services.
No one can prepare you for the death of a loved one, the emotions, fears, tears …….never mind the arrangements and administration that goes with it. Where do you start?
In the midst of my particular whirlwind of emotions, Wayne was recommended to me (extremely highly I might add) and due to the close proximity of his premises to my work premises, it made sense for me to contact him.
Despite being a highly organised individual myself – I had absolutely no experience in organising a funeral nevermind whilst on a rollercoaster of emotions. It was therefore immensely comforting to have Wayne’s quiet yet professional guidance throughout.
Wayne will discuss requirements, needs, wishes etc so that everything is personal to your loved one, you and your family. Not a standard – one size fits all – service by any means. He will, if you need him to, arrange everything, or give recommendations where required. At the first meeting, I left with an itemised list of everything I wanted/needed and what it would cost. I also left with a lot of relevant information regarding, headstones, flowers. I felt so much better, prepared and more in control of the situation.
From the initial phone call, to the first appointment, the two chapel of rest visit etc, he was on hand, very caring, very attentive, hugely professional. Nan looked so incredibly peaceful and beautiful, I knew she was in kind and caring hands. I was able to put a personal item in her coffin which was really lovely for me and my family.
He arranged for me to have Hazel, a funeral celebrant, who is just as wonderful and caring as Wayne. Again, she was on hand at all times in the lead up to the service and even rang me on the day. Between them both, my nan’s send off was truly more than I could have hoped for. With my family in Australia (and up north) being able to join via webcast, to the reverence with which all staff showed her, it was all so very beautiful and this has helped all the family (near and far) enormously.
At my request, again in his quiet and very efficient way, Wayne took care of everything that was needed for the interment of her ashes and got in touch with Lorraine at Christ Church, Warminster who gave us a little service (which nan would have loved), time to reflect and lay flowers.
Whilst this is not something I wish to be doing again in a great hurry, I have no doubt at all, that Wayne (with his wealth of empathy, kindness and experience) will be the only person I go to.
When one is vulnerable, emotional, at a loss as to how to proceed – as in the example of losing a loved one – one reaches for the experts, the professionals, those with empathy. We could not possibly have chosen a better Funeral Director than Wayne Kelly, Frome. He was recommended by a friend who is attached to a vibrant church and our expectations were surpassed. The company is efficient, discreet, respectful. Wayne, himself, puts a human face on the business of dealing with last things. He is kind, calm, reassuring, tactful. He listens. He accommodates all matters to the wishes of the bereaved parties. He delivers on promises. He sees things through and anticipates any potential problems. His website uses the word ‘vocation’ to describe his ‘calling’ – it is entirely appropriate. We have been overwhelmed by his support, attention to detail, patient interactions and brilliantly appropriate demeanour. We cannot recommend him highly enough.
There can scarcely be a time in life when you are so vulnerable yet are required to place your faith and the care of of a loved one in the hands of someone that you do not not know very well, or even at all. I had experience of the service provided by Wayne on a couple of occasions in the past few years; when I lost my beloved Mum in February of this year, I knew I had to go direct to him.
I simply cannot recommend Wayne highly enough. He is a consummate professional and manages to provide a truly personal service, while still being compassionate and empathetic. Wayne was thoughtful and caring throughout the entire process, and he made clear that there was never a “silly question”. He placed the needs of the family first and foremost and we are forever grateful for his work in easing such a difficult time for us.
I have absolutely no hesitation in recommending Wayne and his services to anyone who needs them.
We would like to express our thanks to Wayne for directing the funeral for my husband who passed away during the coronavirus crisis.
We chose Wayne as our funeral director to help arrange his funeral as we wanted to go with someone able to provide a personal touch, rather than a large franchised organisation, and when we visited the premises we immediately felt at ease with his welcome and calming interior.
Wayne was very compassionate and professional throughout; both in the organising and facilitating the day Itself. It was a very strange day, stranger than most funerals, as only 10 people were allowed in the crematorium, however, Wayne couldn’t have done more to make the day memorable.
We would highly recommend Wayne at these difficult times.
Wayne was an invaluable source of advice and guidance when in a situation my daughters and I have never experienced before namely that of dealing with the sudden death of a loved one.
His compassionate and caring nature helped us through every aspect of dealing with arrangements we were quite unfamiliar with and he made everything run smoothly.
At his welcoming and well-appointed premises at Commerce Park, Frome we indicated to Wayne our wish to arrange an uplifting service of Thanksgiving and Celebration of Life and he helped us steer our way through the organisation necessary to achieve this by giving us advice and suggestions and then providing us with a beautifully presented Order of Service and an appropriate family floral tribute.
When identifying a single phrase to describe our experience with Wayne of Wayne Kelly Independent Funeral Directors our minds inevitably conclude that he is ‘A blessing in disguise’ and we have no hesitation in recommending his very professional services.